the Bureau of Indian Standards (BIS)
Building owners and developers can ensure industry standards and best practices by adhering to key regulations and guidelines.
In India, elevators must comply with the Bureau of Indian Standards (BIS) guidelines, specifically IS 14665, which outlines safety requirements for elevator design, construction, installation, and maintenance. Additionally, Lift installations are governed by the Lifts Acts and Rules in certain Indian states, ensuring the construction, maintenance, and safe working of elevators. While currently, only ten states (Maharashtra, Gujarat, Kerala, Karnataka, Assam, Tamil Nadu, West Bengal, Haryana, Delhi, and Himachal Pradesh) issue licences for elevator installation and usage, which are contingent on factors like using authorized contractors, it is important for all states to comply with the basic safety standards.

To ensure safety and compliance, building owners should engage certified professionals for installation and maintenance.
Regular inspections by lift inspectors and adherence to lift rules within the State are essential. Annual license renewal is necessary to meet State-specific lift rules. Over time, the organized players in the industry have strictly adhered to the conditions prescribed in the codes to help ensure the safety of their products, and also to ensure that equipment is maintained and inspected according to the respective codes.

Prioritizing safety features like automatic rescue systems, infrared door curtains, and load weighing devices are vital. Reputed brands also offer energy-efficient and environmentally responsible elevators.

KONE Elevator India
By integrating data from BIS, Lifts Acts, and industry best practices, building owners and developers can install elevator systems that meet industry standards, prioritize safety, and provide reliable vertical transportation for building occupants.

Amit Gossain - Managing Director, KONE Elevator India

At KONE, we conduct regular safety awareness campaign to impart safe usage of elevators and escalators under the banner Max & Bob.
It is highly essential for elevator companies to raise awareness among their customers and other stakeholders on the elevator safety guidelines and after-sales service. Leveraging digital platforms and social media channels, elevator companies can reach a wide audience. The following awareness campaigns can be created using the digital channels:

Safety Statistics: Elevator companies can present safety statistics to highlight the importance of safety measures. For instance, according to a report by the Times of India, there were approximately 28 elevator-related accidents reported in major Indian cities in 2019, emphasizing the need for robust safety practices and regular maintenance.

Customer Testimonials: These testimonials can highlight the positive impact of regular maintenance on elevator performance and user safety, showcasing real-life examples.

Case Studies: Present case studies of elevators that have undergone regular OEM maintenance, emphasizing their longevity and optimal performance.

Government Regulations: Elevator companies can emphasize compliance with Indian government regulations such as the National Building Code (NBC) of India, which mandates regular maintenance of elevators by OEMs.

Webinars and Live Sessions: Hosting webinars and live Q&A sessions with experts can provide a platform for addressing safety concerns and educating customers about the value of OEM after-sales service.

By leveraging the above data and testimonials, elevator companies can run an impactful awareness campaign that emphasizes the critical role of OEM after-sales service in ensuring elevator safety and reliability, promoting a safety-conscious culture in the Indian elevator industry.

At KONE, we conduct regular safety awareness campaign under the banner of Max & Bob in various segments and in particular residential societies to impart safe usage of elevators and escalators, particularly children.

By leveraging digitalization and advanced technologies, OEMs can ensure optimal lift performance.
Gilco Global
To extend their expertise and technical know-how to building owners, developers, and builders so that their lifts are installed and maintained correctly, OEMs of lifts can take strategic steps. Educational outreach programs, including seminars and online courses, can increase understanding of lift technology and maintenance requirements. Providing accessible technical documentation, such as installation manuals, aids stakeholders in proper lift care. Training programs for builders and maintenance personnel ensure correct installation and upkeep, while consultation services offer tailored solutions.

Regular site visits and inspections help identify issues early and ensure compliance. A dedicated 24/7 support team addresses queries promptly. Establishing certification programs fosters accountability and responsibility. Strong partnerships with experienced construction contractors ensure proper installations.

Remote monitoring and diagnostics play a crucial role in enabling real-time performance tracking and proactive maintenance. By promoting the adoption of regular maintenance contracts with the Original Equipment Manufacturer (OEM), consistent upkeep and swift repairs are ensured. The implementation of user-friendly interfaces further reduces errors and simplifies lift management. A prime illustration of this integrated approach is demonstrated by KONE 24/7 Connected Services.

Leveraging digitalization and advanced technologies, OEMs can ensure optimal lift performance and elevate the overall people flow experience in urban environments.

To ensure that building owners and developers use the correct and original parts designed for lifts, OEMs can adopt several effective measures.
Firstly, providing clear product identification through serial numbers or unique markings enables easy differentiation between genuine parts and counterfeit ones. Comprehensive documentation and user manuals should accompany the lifts and components, offering detailed information about the correct parts and the risks associated with using non-original alternatives.

OEMs can conduct training programs to educate builders, technicians, and maintenance staff on the significance of using authentic parts for safety and optimal performance. Online verification tools or mobile apps can allow customers to verify the authenticity of parts via serial numbers or QR codes. KONE’s connected elevators exemplify the use of such online tools, allowing customers to verify part authenticity.

Employing tamper-evident packaging for critical parts ensures customers can detect any unauthorized interference during transit. Collaborating with regulatory bodies and industry organizations to develop certification programs for original parts adds another layer of authenticity. Tying warranties and service agreements to the use of original parts incentivizes customers to prioritize authenticity.

Conducting regular audits and inspections of building sites and maintenance activities helps identify and rectify any deviations from using original parts. Public awareness campaigns can inform building owners of the associated risks of non-original parts while emphasizing the benefits of using genuine components in terms of safety and longevity. By implementing these comprehensive strategies, OEMs can maintain product integrity, safety, and customer satisfaction.